A Private Equity-Owned Doctors' Group Sued Poor Patients Until It Came Under Scrutiny | NPR Shots & ProPublica/MLK50

Center Business Development Manager Mark Rukavina is quoted in an NPR Shots article produced by ProPublica and MLK50 exposing how a privately held physician group working within non-profit hospitals in the Southeast has been suing patients for payment.

Primary Care System Falling Short for Vulnerable Patients | Patient Engagement Hit

Center Director Ann Hwang, MD, is quoted in an article in Patient Engagement Hit that on a recent Center report on findings from focus groups of consumers with complex health and social needs on their experiences with and aspirations for primary care.

5 Things Consumers Want From Healthcare | Managed Healthcare Executive

Center Director Ann Hwang, MD, is quoted in an article in Managed Healthcare Executive that on a recent Center report on findings from focus groups of consumers with complex health and social needs on their hopes for improvement in primary care.

Hahnemann closure puts $51 million in Medicaid funds in play. Will the money stay in Philly? | The Philadelphia Inquirer

Center Senior Advisor Jessica Curtis is quoted in a Philladelphia Inquirer article about the closure of Hahnemann University Hospital, and concerns that it's $51 million in Medicaid subsidies for indigent care be properly re-distributed to local hospitals

Consumers Express Dissatisfaction with Primary Care | Medical Training Magazine

An article in Medical Training magazine summarizes a recent Center report on findings from focus groups of consumers with complex health and social needs on their experiences with and aspirations for primary care.

Few Hospitals Aggressively Sue Patients to Pay Bills, and Some Don't Bother At All | Modern Healthcare

Center Business Development Manager Mark Rukavina and Center Senior Advisor Jessica Curtis are quoted in a Modern Healthcare article looking broadly at the prevalence of hospitals and health systems suing patients to collect bills.

Methodist Le Bonheur Erases Debts of More Than 6,500 Patients It Sued | MLK50

Center Senior Advisor Jessica Curtis is quoted in by MLK50.com on the news that Methodist Le Bonheur Healthcare in Memphis, has forgiven the debts of 6,500 consumers whom it had been previously subjecting to aggressive collection practices.

Beyond the Medical Debt Trap | MLK50

Center Senior Advisor Jessica Curtis is quoted in ongoing reporting by MLK50.com on highly aggressive debt collection practices increasingly coming to light at non-profit hospitals, and how the issue is starting to get attention at the federal level.

As Costs Mount, States Scramble for New Ways to Pay for Late-In-Life Care | The Boston Globe

Center Research Director Marc Cohen, PhD, is quoted in a Boston Globe article on how a number of states are grappling with the rising tide of long-term care costs for their aging populations.

“Humbled”: Nonprofit Christian Hospital Dials Back Aggressive Debt Collection and Raises Wages After Our Investigation | ProPublica

Center Senior Advisor Jessica Curtis and Business Development Manager Mark Rukavina were quoted in this ProPublica article on Methodist Le Bonheur Healthcare's decision to back away from its reported aggressive collection practices.

5 ways Methodist Can Repair Damage From Aggressive Debt Collections | MLK50

Center Senior Advisor Jessica Curtis and Business Development Manager Mark Rukavina authored this MLK50.com article suggesting ways Methodist University Hospital in Memphis can address the consumer harms inflicted by past aggressive collection practices.

Names in the News | Politico PULSE

Our new Executive Director, Emily J. Stewart, is announced in Politico PULSE.

Building Consumer Engagement In Health Care: From Transactional To Transformational | Health Affairs Blog

Center Director Ann Hwang, MD, authored a "Grantwatch" post on the Health Affairs blog on strides being made in transformational engagement through the Consumer Voices for Innovation grant program, now in its second phase.

Piedmont Now Requires 25% Advance Payment for Self-Pay Patients | Modern Healthcare

Center Business Development Manager Mark Rukavina is quoted in Modern Healthcare citing concerns that advance payment requirements for self-pay patients could cause chilling effect on needed care.

Joint AGS‐CCEHI Survey Offers Insights into Patient Engagement in Geriatric Clinical Settings

In an article in the Journal of the American Geriatrics Society (AGS),Center Director Ann Hwang, MD, along with Gregg Warshaw, MD, investigate geriatric consumer engagement within care settings, and opportunities to increase or improve engagement.