“Humbled”: Nonprofit Christian Hospital Dials Back Aggressive Debt Collection and Raises Wages After Our Investigation
Center Senior Advisor Jessica Curtis and Business Development Manager Mark Rukavina were quoted in this ProPublica article on Methodist Le Bonheur Healthcare's decision to back away from its reported aggressive collection practices.
5 ways Methodist Can Repair Damage From Aggressive Debt Collections
Center Senior Advisor Jessica Curtis and Business Development Manager Mark Rukavina authored this MLK50.com article suggesting ways Methodist University Hospital in Memphis can address the consumer harms inflicted by past aggressive collection practices.
Biden's pledge: 'If you like your health plan ... you can keep it' | Politico PULSE
Our new Executive Director, Emily J. Stewart, is announced in Politico PULSE.
Building Consumer Engagement In Health Care: From Transactional To Transformational
Center Director Ann Hwang, MD, authored a "Grantwatch" post on the Health Affairs blog on strides being made in transformational engagement through the Consumer Voices for Innovation grant program, now in its second phase.
Piedmont Now Requires 25% Advance Payment for Self-Pay Patients
Center Business Development Manager Mark Rukavina is quoted in Modern Healthcare citing concerns that advance payment requirements for self-pay patients could cause chilling effect on needed care.
Joint AGS‐CCEHI Survey Offers Insights into Patient Engagement in Geriatric Clinical Settings
In an article in the Journal of the American Geriatrics Society (AGS),Center Director Ann Hwang, MD, along with Gregg Warshaw, MD, investigate geriatric consumer engagement within care settings, and opportunities to increase or improve engagement.
A debt collector goes after Crozer patients for hospital bills they’ve already paid | The Philadelphia Inquirer
Center Business Development Manager Mark Rukavina talks to the Philadelphia Inquirer about federal regulations that protect patients from medical debt.
Ten Things I Learned From Rob During a Lifetime of Health Care Advocacy | The American Journal of Ambulatory Care Management
Our strategic policy director, Michael Miller, outlines the ten lessons he learned from our late executive director, Rob Restuccia.
Will 2019 Kick Off a New Era in Person-Centered Care?
In an article in the American Journal of Managed Care, Center Director Ann Hwang, MD, and Center Research Director Marc Cohen, PhD, discuss both the implications and limitations of Medicare’s star rating system.
Designing the Future of Care for Dually Eligible Medicare–Medicaid Enrollees | The Commonwealth Fund
In a new "To the Point" blog post from The Commonwealth Fund, Ann Hwang, MD, director of the Center for Consumer Engagement in Health Innovation, discusses several recent developments the are likely to transform the landscape of care for dual eligibles.
Will Ties To A Catholic Hospital System Tie Doctors’ Hands? | Kaiser Health News
Lois Uttley, Director of Community Catalyst's Women's Health Program, is quoted in a Kaiser Health News article about a proposed closer affiliation between UCSF Medical Center and Catholic hospital system, Dignity Health.
More Medicaid consolidation as Centene plans $17.3 billion WellCare purchase | Crain's New York Business
Director of our Women's Health Program, Lois Uttley, is quoted in Crain's Business discussing recent hospital mergers and the impact on consumers.
The Rational Consumer: High Disenrollment Associated With Poor Quality Performance Among Medicare Special Needs Plans | Health Affairs
In a Health Affairs blog post, Center research director Marc Cohen, director Ann Hwang, and senior policy analyst Leena Sharma, explore the relationship between disenrollment rates and quality measure performance for plans serving dual eligibles.
Rob Restuccia, A Fierce Advocate for Improving Health Care, Dies at 69 | The Boston Globe
The Boston Globe's appreciation of Rob Restuccia's life, both in the professional and personal spheres, by Globe health care reporter Priyanka Dayal McCluskey.
A Fierce Advocate For Improving Health Care Faces His Own Cancer Diagnosis | WBUR Radio
Boston-area National Public Radio affiliate WBUR visited with former Community Catalyst executive director Rob Restuccia at his home for this profile, discussing both his work and personal experience with the health care system since his cancer diagnosis.