Program Director, Consumer and Community Engagement

Join an organization at the forefront of health advocacy across the nation

Community Catalyst is a national non-profit advocacy organization working to build consumer and community leadership to transform the American health system. Our first priority is quality, affordable health care for all and to ensure that all individuals and communities sustain the power to influence local, state and national decisions that affect their health. Since 1998, we have provided leadership and support to consumer organizations, policymakers and foundations working to ensure the health care system serves everyone – especially historically marginalized communities. Community Catalyst strengthens organized consumer voices in communities, at statehouses and on Capitol Hill when advocates fight for changes that improve our health.

As an organization, we believe an inclusive and open environment fosters creativity, contributes to the quality of our work, and provides growth opportunities for our employees. Additional information is available at www.communitycatalyst.org.

THE PROGRAM

The Consumer and Community Engagement Program is a national program that supports community-based organizations to build power to improve health care delivery and address equity. The program will pair funding resources for community organizations and a robust technical assistance program. The program equips consumer and community organizations with the resources, strategies and partnerships needed to foster respectful relationships between consumers and local health systems based on honesty and a commitment to equitable, positive care for consumers. Technical assistance is structured around Community Catalyst’s  System of Advocacy Approach.  The program will carry out a robust national communications strategy to influence the way the health care system responds to consumer and community demands and needs. Communications will promote the importance of consumer and community voice to produce more equitable health outcomes among philanthropy, opinion leaders, health care stakeholders and community advocates.

We approach all of this work with the goal of lifting up the consumer voice, with particular attention paid to communities that have struggled to be heard in health care decision making as well as those who face disproportionate health disparities. 

POSITION

The Program Director is a senior level position that provides leadership, strategic direction and overall management for the multi-year national program, Consumer and Community Engagement. It will be critical for the Director to shape and implement their vision for a program that supports outreach and participation by community-based organizations, particularly those serving communities of color and other diverse communities.

The Program Director will need to build out the program based on an outline developed between Community Catalyst and an anticipated major national foundation grant and containing the following core components:

Grants to Community-based Organizations 

The Director will work with the anticipated major national foundation grant staff and the program team to help develop a Call For Proposal (CFP) process, including recruitment of applicants, proposal review and reporting 
The Director will work with the program team, Foundation staff  and a Communications Firm to develop a robust national communications strategy to influence the way health care stakeholders, philanthropy, opinion leaders, policymakers and community advocates responds to consumer and community demands and needs.  This multi-pronged strategy will be tailored to different audiences to promote the program’s lessons.

Tailored Technical Assistance and Strategic Coaching

The Director will oversee a program team and contractors who will provide technical assistance to grantees to build advocacy capacity as well as resources and supports to foster relationships between consumers and health systems and stakeholders to improve practices and systems.

National Learning Community

The Director will oversee a national learning community - including development of tools, resources, webinars and content to help support the work of grantees in their communities.

National Communications Strategy

The Director will work with the program team, Foundation staff and a Communications Firm to develop a robust national communications strategy to influence the way health care stakeholders, philanthropy, opinion leaders, policymakers and community advocates responds to consumer and community demands and needs. This multi-pronged strategy will be tailored to different audiences to promote the program’s lessons.

National Advisory Committee

The Director will recruit, manage and foster relationships with a National Advisory Committee (NAC) made up of advocate, community and expert members to provide strategic guidance for this new program, integrate new learning and promote the program.

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The Director will oversee a community grant and technical assistance program for local community groups.  Grantees will be provided with tools, systems and tailored support around key advocacy capacities from a curated team of Community Catalyst experts and collaborating contractors. Strategies to foster respectful relationships between health care consumers and health systems will be a key part of the program including support for health care system stakeholders to improve practices and systems.  Grantees will be integrated into a national learning community. 

The Director will be responsible for development and implementation of a strategic communications plan with messages and tactics tailored to different target audiences.

The Director will play a publicly visible role within different sectors including public speaking. 

They will be required to build and maintain positive ongoing working relationships with and among several external partners as well as with other Community Catalyst programs around a shared vision of community power and health equity.

SUPERVISION

The Director is supervised by the Community Catalyst Deputy Director and coordinates closely with:

The Director supervises consultants, contractors (as needed) and dedicated program staff. The Director also oversees any cross-functional project team.

RESPONSIBILITIES

Provide strategic program direction

Provide program guidance and leadership to staff

Build staff and team capacity

Effectively participate in organizational strategic and business planning

QUALIFICATIONS

LOCATION

Community Catalyst is based in Boston, MA with additional offices in Pittsburgh, PA; Atlanta, GA; Washington DC; St. Louis, MO; Lansing, MI; and New York City. We expect the Program Director to be based in our Boston or Washington DC office, but to work with organizations across the country.

BENEFITS

Applicants should submit a resume with a one page cover letter briefly summarizing their interest in and qualifications for the position to: jobs@communitycatalyst.org. Please put “Program Director, Consumer and Community Engagement” in the subject line.

Community Catalyst is strongly committed to building a work environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. We strive to make employment decisions that support inclusion to maintain a work atmosphere that is diverse, equitable and promotes family-friendly practices and work-life benefits so that people of diverse backgrounds and lifestyles may grow personally and professionally.

We do not discriminate in hiring based on age, color, ethnicity, race, national origin, primary language, religion, socio-economic status, family status, mental and physical disabilities, veteran status, gender identity characteristics and/or expression, sex, medical condition, sexual orientation or any other classification that is protected by federal, state, or local law.

Through all of our programs, Community Catalyst works to build a better future for all individuals by advancing health equity, focusing on people of color, immigrants, as well as disability, gender, sexual identity and socio-economic status. It is important for our staff to reflect the diverse communities with which we work. People of color, LGBTQ identified people, gender-nonconforming people, individuals with disabilities, veterans, and people who speak a language in addition to English are encouraged to apply.

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